This session provides a foundation for providers to learn about the causes and consequences of burn-out through exploration of workplace culture and the impacts on staff. The roles and responsibilities of organizations in preventing burnout will be defined at the different positions held within the organization to ensure that mental health and wellbeing is made a priority.

Faculty: Ebony Johnson

Original Recording Date: 9/22/22

For gender-diverse individuals who have experienced stigma and discrimination during their lives, small mistakes can bring up past negative experiences. These feelings can affect their willingness to seek health care. Providers must communicate with knowledge and understanding about the health concerns, barriers to care, and other needs common among LGBTQ community. This presentation describes trauma-informed care and provides best practices for high quality healthcare by providing affirming care to clients who experience stigma and discrimination.

Faculty: Felicia Bowman, MSW, LCSW, CCTP

Original Recording Date: 8/16/22


Motivational Interviewing is a proven approach utilizing person-centered conversation that supports individuals with behavior change. This collaborative, non-judgmental approach honors the autonomy of the individual. Motivational Interviewing can be a powerful and effective tool in helping individuals discover their own reasons for making a change.  Although there are simple techniques that can be learned quickly, it takes time and practice to master motivational interviewing so that it can be used most effectively. This course will provide individuals with a foundational knowledge of motivational interviewing and begin to build skills to apply to your practice.