Course Description: This webinar will enhance the understanding of positive and negative forms of de-escalation, conflict resolution, and crisis intervention strategies for purposes of reinforcing community-focused harm reduction strategies. Additionally, it will dive into the barriers, strategies, and communication methods that will aid in creating a supportive environment for community members.

Faculty: Dr. Ashley Elliott

Learning Objectives:

After participating in this webinar attendees are expected to: 

  • Identify 1-3 barriers impacting communication with consumers/community members

  • Provide practical examples of positive intervention strategies for low-risk, medium-risk, and high-risk consumers/community members 

  • Demonstrate understanding of the intervention terminology and provider roles in order to effectively support community members and create clear lines of communication between community members and community agencies

NOTE: This module does NOT offer continuing education credits.