Title: Beyond the Crisis: Responding with Intention

Description: This micro-learning module strengthens understanding of positive and negative de-escalation, conflict resolution, and crisis intervention strategies. It also explores effective communication methods that promote a more supportive environment for community members.

Learning Objectives:

  • Explore practical examples of positive intervention strategies for low-risk, medium-risk, and high-risk consumers/community members 

  • Demonstrate understanding of person-centered communication, professional roles, and collaborative intervention approaches during crisis response situations. 

Faculty: Dr. Ashley Elliott 

Audience: This activity is intended for Community Health Workers, physicians, pharmacists, registered nurses, PAs, psychologists, social workers and other clinical and community providers.