This microlearning series explores the foundational concepts, terminology, and provider roles that support effective crisis intervention, conflict resolution, and de-escalation efforts. Learners will examine how communication barriers, misaligned priorities, and provider perspectives can influence interactions with community members, while developing strategies to build trust, improve communication, and navigate challenging situations more effectively. Through a focus on positive de-escalation techniques, conflict resolution approaches, and supportive communication methods, this series equips participants with practical skills to foster safer, more responsive, and person-centered interactions.



Shared Language for Crisis Intervention & De-Escalation - Part 1

Description: This microlearning module explores key intervention terminology and provider roles to strengthen communication and effectively support community members during crisis intervention and de-escalation efforts. 

Learning Objective:

  • Demonstrate understanding of the intervention terminology and provider roles in order to effectively support community members 

Faculty: Dr. Ashley Elliott 

Audience: This activity is intended for Community Health Workers, physicians, pharmacists, registered nurses, PAs, psychologists, social workers and other clinical and community providers.

From Conflict to Connection: Meeting People Where They Are - Part 2


Description: This microlearning module explores how misaligned priorities, communication barriers, and provider perspectives can impact conflict resolution and de-escalation efforts, while learning strategies to build trust, improve communication, and support community members more effectively.

Learning Objective:

  • Identify barriers that impact communication, conflict resolution, and de-escalation efforts

Faculty: Dr. Ashley Elliott 

Audience: This activity is intended for Community Health Workers, physicians, pharmacists, registered nurses, PAs, psychologists, social workers, and other clinical and community providers.

Beyond the Crisis: Responding with Intention - Part 3

Description: This microlearning module strengthens understanding of positive and negative de-escalation, conflict resolution, and crisis intervention strategies. It also explores effective communication methods that promote a more supportive environment for community members.

Learning Objectives:

  • Explore practical examples of positive intervention strategies for low-risk, medium-risk, and high-risk consumers/community members 

  • Demonstrate understanding of person-centered communication, professional roles, and collaborative intervention approaches during crisis response situations

Faculty: Dr. Ashley Elliott 

Audience: This activity is intended for Community Health Workers, physicians, pharmacists, registered nurses, PAs, psychologists, social workers and other clinical and community providers.